Unit 11 3-7 Frankland Street Mittagong NSW 2575

Unit 11 3-7 Frankland Street Mittagong NSW 2575

Managed IT Support

MANAGED IT SUPPORT

FIXED MONTHLY PRICE

A fixed monthly price that covers support of desktops, laptops, servers, and network devices across your office locations. Unlimited Support of Approved Desktop, Server & Network Devices with Assist and Premier Support.

ADDS, MOVES & CHANGES (AMC)

Basic AMCs are included in the Managed IT service plan. Day-to-day AMC examples include new user accounts, password resets, email address management, software updates and system/application patches.

3-MONTH RISK FREE PERIOD

Our 3 month risk free period allows you to experience our services first hand without long term contract commitments.

PROACTIVE MAINTENANCE SCHEDULE

Includes scheduled maintenance checks, disk space, backup operations (including data restore validation testing) and event logs to ensure your server infrastructure runs at optimum levels of efficiency.

MANAGEMENT AGENTS AND MONITORING

Our remote monitoring and alerting software agent is installed on each supported business device, providing the benefits of remote support, pro-active health monitoring and alerting capabilities.

MONTHLY SERVICE REPORTS

Reports on the health and status of key server systems are provided as part of our regular maintenance checks.

MANAGED BACKUP

Managed IT support plans include the management of your nightly business backup solution, where we monitor the backups of your critical data and ensure that successful backups are performed. We also test restore your data on a regular basis.

MANAGED ANTI-VIRUS OPTION

Bundled Anti-Virus software is available as an option for server and desktop devices supported under Managed IT service plans. We respond and resolve or alert you to any AV issues detected.

ONLINE CLOUD BACKUP OPTION

Online Cloud Backup is an easily managed, cost effective service that automatically performs critical business backups offsite. This service safeguards the livelihood of your business data in the event of an office disaster.

Let us work together !