Managed IT
Services Offered
Aurora Watch
Aurora Watch provides you with a fixed cost critical system monitoring service for your business Servers.
Premier Assist
Aurora Premier Assists provides you with the fixed cost, pro-active on-site, remote & telephone support for your IT System.
Remote Assist
Aurora Remote Assist provides you with the fixed cost, pro-active remote and telephone support for your IT Systems.
- Aurora
Watch -
-
- Onsite & Remote Engineers
- Senior & Specialist Engineers
- Fixed fee for Travel to Remote Sites
- Online Support Portal for Ticket Tracking
- Service Level Agreement (SLA)
- Dedicated Support Telephone Number
- Dedicated Support Email Address
- Management Agents and Monitoring
- Maximum Term
- Discounted Labour Rates
- Minimum Monthly Commitment
-
- Not Available
-
- Onsite Scheduled Service(Optional)
-
- Not Available
- Monthly Service Reports
- Fixed Monthly Price
-
- Not Available
- 3 Month Risk Free Period
- Includes Managed Backup
- Management of 3rd Party Backup solutions
-
- Includes Offsite Backup(Option)
- Includes Managed Anti-Virus(Option)
-
- Aurora Premier Assist
-
-
- Onsite & Remote Engineers
- Senior & Specialist Engineers
- Fixed fee for Travel to Remote Sites
- Online Support Portal for Ticket Tracking
- Service Level Agreement (SLA)
- Dedicated Support Telephone Number
- Dedicated Support Email Address
- Management Agents and Monitoring
- Maximum Term
- Discounted Labour Rates
- Minimum Monthly Commitment
- Proactive Maintenance Schedule
- Onsite Scheduled Service(Option)
- Travel to Local Sites Included
- Monthly Service Reports
- Fixed Monthly Price
- Unlimited Support of Approved Devices
- 3 Month Risk Free Period
- Includes Managed Backup
- Management of 3rd Party Backup solutions
- Includes Offsite Backup
- Includes Managed Anti-Virus
-
- Aurora Remote Assist
-
-
- Onsite & Remote Engineers
- Senior & Specialist Engineers
- Fixed fee for Travel to Remote Sites
- Online Support Portal for Ticket Tracking
- Service Level Agreement (SLA)
- Dedicated Support Telephone Number
- Dedicated Support Email Address
- Management Agents and Monitoring
- Maximum Term
- Discounted Labour Rates
- Minimum Monthly Commitment
- Proactive Maintenance Schedule
-
- Onsite Scheduled Service(Option)
-
- Not Available
- Monthly Service Reports
- Fixed Monthly Price
- Unlimited Support of Approved Devices
- 3 Month Risk Free Period
- Includes Managed Backup
- Management of 3rd Party Backup solutions
-
- Includes Offsite Backup(Option)
- Includes Managed Anti-Virus(Option)
-
| Name of the Service | AURORA WATCH | AURORA PREMIER ASSIST | AURORA REMOTE ASSIST |
|---|---|---|---|
| On-site & Remote Engineers | |||
| Senior & Specialist Engineers | |||
| Fixed fee for Travel to Remote Sites | |||
| Online Support Portal for Ticket Tracking | |||
| Service Level Agreement (SLA) with 1 TB storage per user | |||
| Dedicated Support Telephone Number IM and HD video conferencing. Includes Skype for Business app | |||
| Dedicated Support Email Address Word, Excel, PowerPoint, Outlook, Publisher, and OneNote on up to 5 PCs or Macs per user | |||
| Management Agents and Monitoring for the fully installed Office experience on up to 5 tablets and 5 phones per user | |||
| Minimum Term | |||
| Discounted Labour Rates | |||
| Minimum Monthly Commitment on the Internet to up to 10,000 people, who can attend in a browser on nearly any device | |||
| Proactive Maintenance Schedule with Group Policy, Telemetry, Shared Computer Activation | |||
| On-site Scheduled Service(Option) | |||
| Travel to Local Sites Included | |||
| Monthly Service Reports | |||
| Fixed Monthly Price | |||
| Unlimited Support of Approved Devices | |||
| 3 Month Risk Free Period | |||
| Management of your Backup Solution | |||
| Management of 3rd Party Backup solutions |
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